Shipping & Delivery

An order confirmation will be sent to your email address.

We normally dispatch orders within 2 business days. Orders placed around major holidays, such as Christmas, New Year, Midsummer, Black Friday, etc., may be subject to longer delivery times.

Shipping costs apply to all orders. The shipping cost will be displayed in the shopping cart when placing your order.

Products are shipped as parcels to a DHL Service Point/Parcel Locker

Parcels delivered to a Service Point will be notified by SMS once your parcel has arrived at the Service Point nearest to you. The notification will include a shipment number, which must be provided when collecting your parcel. Please remember to bring valid identification. Three reminders will be sent via SMS. After that, the parcel will be returned to Hörby Bruk. In the event of a return, the shipping cost will not be refunded.

Danmark-Packages are held for 7 calendar days at Service Points
Tyskland- Packages are held for 7 calendar days at Service Points and 9 days in Parcel Lockers.
Finland- Packages are held for 5 calendar days at Service Points

When collecting your order from a Service Point , you must provide valid identification. If someone else collects the parcel on your behalf, both parties must present valid identification.

If the name or delivery address needs to be changed, DHL may charge an amendment fee.

Returns & Complaints

For purchases made through www.horbybruk.se

If the product is damaged or lost during transport to you, Hörby Bruk is responsible for this. If the product is damaged or lost when you return it to us, you are responsible for the shipment.

If you notice upon delivery that the shipment has been damaged during transport, you must immediately report the damage to your Service Point or to the carrier who delivered the goods to you. You must also contact our customer service for assistance with your case. Please see the Contact section for our contact details.

If the product is damaged, defective, or you have received the wrong product or quantity, please complete the relevant form as soon as possible so that we can correct the issue.

If a product is defective, Hörby Bruk will of course cover the return shipping costs. In the event of a dispute, we follow the decisions of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).

For more information about your rights as a consumer, please visit the Swedish Consumer Agency''s website: www.konsumentverket.se. 

For purchases made through our retailers

Please contact the store where you purchased the product to make a complaint or claim.

Right of withdrawal

The right of withdrawal applies only to private individuals who have made a purchase through the Hörby Bruk webshop.

You have the right to exchange your purchase for another product or cancel your purchase within 14 days of receiving the product. Please complete the return form before returning your package.

The right of withdrawal does not apply if the product has already been used. You, as the customer, are responsible for the return shipping costs.

In the event of a cancelled purchase, the purchase amount will be refunded to the bank account specified by you no later than 30 days after the product has been returned.

Returning a product

1. Take a photo of the packaging. If you have already unpacked the product, please also take a photo of the product itself. This is to allow us to assess the condition of both the product and its packaging. Send us the photos if requested.

2. If you have unpacked the product, place the item you wish to return back in its original packaging. Close the package securely and attach the return address label.

3. Drop off the package at your nearest DHL Service Point.

If you have changed your mind about your purchase before collecting the shipment, you may choose not to collect the package. It will then automatically be returned to us. In this case, the refund will be made no later than 30 days after the goods have been returned, less the return shipping cost. Please contact us even if you choose not to collect the package.

Please note: You, as the customer, are responsible for ensuring that the goods are returned to us. Therefore, make a note of the parcel tracking number and always ask for a receipt.

4. Please send an email to info@horbybruk.se with the following information:

• Order number

• Photo of the packaging/product

• Is the product in its original, unopened packaging? Yes / No

• Reason for return: Change of mind / Ordered the wrong product / Product does not fit / Product did not meet expectations

Terms & Conditions

Orders

There is no minimum order value.

Products

We reserve the right to sell out of products and to make ongoing changes and improvements to our products.

Errors

We reserve the right to correct any errors in text and images on our webshop.

Payment methods

We use Klarna Payments as our payment provider.

By clicking “Complete purchase”, you accept Klarna´s terms and conditions as well as our Terms & Conditions.

Klarna Payments will present certain information to you once your identity has been verified. A credit check is not performed directly by Klarna Payments, but may be carried out when necessary depending on the payment method you have selected. Credit checks performed by Klarna do not affect your credit rating and cannot be seen by other parties requesting a credit report about you, such as banks. If credit is not approved, you will need to choose another payment method, such as card payment or Klarna Direct, or contact Klarna.

1. INVOICE

Payment via Klarna invoice with a 14-day payment period. An administration fee of SEK 29 will be added. The invoice will be sent by email when the products are shipped. To pay by invoice, you must provide accurate and complete personal information.

In the event of late payment, a reminder fee of SEK 60 and late-payment interest will be charged. If payment is not received, the matter will be transferred to Klarna''''s collection agency, Segoria, and statutory debt collection fees will apply.

2. INSTALMENT PAYMENT

You can pay your invoice in instalments through Klarna Account. Instalment payments start at 1/24 of the order value, with a minimum payment of SEK 50 per month. You can pay off the remaining balance in full at any time. Your Klarna account will then automatically be closed. Full terms and conditions are available from Klarna.

3. KLARNA DIRECT

With Klarna Direct, you can pay directly at checkout using Mobile BankID. The payment is withdrawn 1–2 days after the products have been shipped. Activate the service by logging in at Klarna and registering your account.

4. CARD PAYMENT

Secure card payment is available using VISA, Mastercard/Eurocard and American Express. No card fees are charged. We do not store any card details; these are stored securely by our payment partner, Klarna. Card payments processed by Klarna are PCI DSS certified.

More information and the full terms and conditions for Klarna''s payment methods can be found on Klarna''s website. For questions regarding your payment, please contact Klarna Customer Service. You can also view your invoices and their payment status by logging in to My Klarna.

Other information

You must be at least 18 years old to shop in our webshop.

Orders placed using another persons''s name without their consent, or orders that otherwise cause us financial or other damage, will be reported to the police.

Company registration number: 556016-6331
VAT number: SE556016633101

Cookies

Our webshop uses cookies to manage logged-in users and their shopping carts. The information stored in cookies indicates whether you are logged in as a user.

Personal data

AB Hörby Bruk is responsible for the personal data you provide when registering as a customer. By registering, you also consent to AB Hörby Bruk storing and processing this information in order to fulfil our obligations and provide you with the best possible service. We do not intend to allow any third party to use this information.

As a customer, you have the right to request an annual extract from Hörby Bruk showing the personal information we have stored about you.

You also have the right to request correction of any inaccurate or incorrect information that has been registered.

You can read our full Privacy Policy.